TERMS & CONDITIONS


Plans sold are strictly NON- REFUNDABLE.

There will be no refund for any UNUSED lessons past validity date.


Booking/Cancellation
Booking
for each Campus class opens : 3 Months Prior
Booking
for each Online class opens : 1 Month Prior
Booking
for each Online/Campus class closes : 3 Days prior at 9:00 AM

Cancellation of all classes have to be made 2 Days prior
to the scheduled date & time, Lesson credit will be returned to account
Cancellation less than 2 Days prior to scheduled lesson is not allowed and will lead to forfeiture of lesson credit



Late/ No Show
If student is late by more than 15 minutes after the start of booked lesson, student will not be allowed into the class and lesson credit will be deducted from student's plan.

Failure to show up for booked lesson will result in deduction of credit from account.
There will be no replacement classes for missed sessions.


Absence due to Illness
If your child is sick and unable to attend a lesson, do fill up the form here to notify us:
https://www.hahachinese.co/submit-mc

If your child does not have a Medical Certificate, the credit will be returned to your account.
If your child has a Medical Certificate issued by the doctor to cover for the lesson's date, upload a copy of the Medical Certificate onto our website.
We will return the credit to your account extend your plan's validity by 1 week.


Medical Certificate

Do upload you child's valid Medical Certificate here:
https://www.hahachinese.co/
The "Upload MC" function can be found on our homepage, scroll all the way to the bottom and you will see it on the bottom right hand corner.


*In a situation where physical classes cannot be conducted due to regulatory requirements or other similar unforeseen circumstances,
1) Plans will be suspended (validity extended)
2) Physical class credits converted to online lesson credits
3) Plans transferable at a transfer fee.



EFFECT OF NOTICE AND CHANGES TO NOTICE

We may revise the terms and conditions from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.



​Effective date : 1 Jan 2020
Last updated : 10 Jan 2021​